Frequently Asked Questions

Everything you need to know about your TIMOTEO shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear and underwear must have the protective liner intact.

How do I know which size to choose?

Each product page features a detailed size guide. Our items are designed for an athletic fit, so if you are between sizes, we recommend ordering one size up for a more relaxed feel.

Do you ship internationally?

Yes, TIMOTEO ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific country and region.

How should I care for my TIMOTEO garments?

To preserve the color and elasticity of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.